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Abstract
Assuring emergency access towards acute medical services remains to be a challenge in most of the countries. In case this access is delayed, this may lead to loss of lives. This not only affects the hospital reputation it also costs lives. At international levels, evidences show that delayed medical services causes medical emergencies to patients. A timely medical service provided will make the patients satisfied and improve hospital’s image. Subsequently, this will boost the loyalty of patients towards that hospital and bring in referrals. The delays can be of staff related as well as system related. The former one deals with shortage in manpower and latter one refers to hospital infrastructure, technology employed, etc. Longer waiting times in hospitals leave the patient resistant to turn up towards the same hospital next time. The present study would assist readers to gain knowledge about reasons for hospital delays and ways to overcome these delays. This study also spotlights upon dwindling delays and thereby enhancing patient satisfaction.