Main Article Content
Abstract
Consumer Relationship Management (CRM) can use information from outside or within accompany allowing much better comprehension of its customers on the set basis or to your own foundation, by producing client personalized documents. An improved knowledge of the buyer's customs, pursuits and demands might grow the transaction. So, steady information regarding your clients' choices and preferences forms the cornerstone of productive CRM. Since organizations become internet (in other words, grow in to e business), the find it difficult to maintain faithfulness in their older customers and also to entice clients remains more crucial, as a competitor's enterprise internet site might be only 1 click away. In this paper we studied data preprocessing methods for client log data.