Main Article Content
Abstract
In the current scenario technology has transformed tremendous change in the last few years which will have greater influence on E-banking. It is growing rapidly and this has shifted the bankers towards E-banking to attract and target the potential customers. Therefore most of the bankers started to promote their product and services through internet for their end users. This study mainly focuses on a comparative study between SBI and ICICI towards E- banking. This is an analytical study based on the primary data which is collectedthrough questionnaire. Thus the present study is initiated with an internet banking users towards service quality were carried out among 150 customers and the data was collected from SBI and ICICI in Chennai District. The Analysis like Percentage, Ranking, and ANOVA were used to know the various factors determining the quality towards banking sector.