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Abstract
Today’s complex and cutthroat selling environment combined with rapid technological changes and globalization has raised a concern for superior performance. Firms are becoming increasingly aware of the need to have competent employees for survival and long term sustainability. All types of organizations irrespective of their size, structure and age are talking about competencies. Competency mapping was done by identifying the gap between required competency level and actual competency level. The study concludes with specific implications based on research findings which can be used for further research. The study is beneficial to fields of competency mapping.