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Abstract
For several years the Indian Railway (IR) keeps its passenger fare low and cross subsidized the loss-making passenger traffic with profit earning freight traffic. Under the modern consumerism, passengers of rail transport are craving for quality service from the IR. The Railway Board has to ponder over the features of service quality of IR where for mass movement of men and materials, rail transport is highly suitable; but this must be accompanied by quality train service with safety and convenience in travel. Considering the above aspects, the present study titled “A study on Measuring Service Quality in Southern Railway zone.” has assumed greater significance than ever before.