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Kerala holds a prominent position in many aspects among the states in India.  The state government is being implementing digitalization projects especially in administrative sector. The digital initiatives, such as Akshaya, m-Keralam, FRIENDS, KFON, etc. taken by Kerala government in administrative sector, stand as a model to other states. This study tries to understand the major initiatives taken by Kerala government for digitalization of administration and its possible impact on providing quality services to general public.

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