Main Article Content
Abstract
In modern days banking sector is the one of pillars of the financial system; a deal with the customers banking transaction is a very huge process of maintains of hectic records due to globalization, technology improvement, innovation, the E-channels spread in worldwide and increase the efficiency of banks by enabling them to deliver the bank services. Use of this bank without branch network that offer the services in online banking, telephone banking , ATM and interbank network alliances like mail and mobile banking. The proposed paper makes attempt to highlight the awareness and requirement of customers who use the services through direct banking facility in HDFC.