Main Article Content
Abstract
Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right for the first time to eradicate defects waste from operations. Quality is a mantra for successful business firm. Globalisation has played an essential role to business world to offer quality products and services; otherwise there is no scope of future business operations. Manufacturing firms needs to implement quality circles and quality improvement techniques to their firms in order to maintain the quality products to the consumers. Here the researcher tries to analyses the how total quality management system helps to improve the quality products to their suppliers. The present study was selected 10 ancillary units functioning surrounded by BHEL Industry. There were selected 5 engineers and 5 senior technicians from the selected ancillary units. So the sample size was confined as 100 prospective respondents. The convenient sampling technique was used to select the respondents. It is suggested the management to conduct a cost analysis or poor performance process to determine the financial impact of these costs on the bottom line. Conduct a world-class business system review of all of the business units to understand the level of improvements needed in each unit.