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Abstract
The ultimate aim or motive of any business or service organization is customer satisfaction and in this journey the company comes across concerns and grievances which need immediate attention. The banks are no exception as they deal with heterogeneous customers with different monetary requirements. Banking Ombudsman is a quasi judicial authority functioning under India’s Banking Ombudsman Scheme 2006, and the authority was created pursuant to a decision made by the Government of India to enable resolution of complaints of customers of banks relating to certain services rendered by the banks.