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Abstract

India is in the midst of the restaurant revolution. The revenues from hotel and restaurantindustry in year 2008-2009 increase of nearly 38% recent days. The eating habits of people are changing, thestyle of cooking and the ingredients used increased the popularity of Indian food allthroughout Indian food had experienced a tremendous change, people started followingcooking style and adopted eating habit according to their religion. At present Indian food isrecognized all over the country for its service quality is an attitude or global judgment about thesuperiority of a service, industries must achieve a quality service the exceed customer,expectation towards service quality been determine an organization success or failure, the satisfaction is afunction of consumer, experience and reaction to provide behavior during the service encounter.

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