Main Article Content
Abstract
Banks are the essential part of the life. One has to approach the branch individually, to withdraw cash or deposit a cheque or request a statement of accounts. Again in the era of true internet banking any inquiry or transaction is processed online without any reference to the branch (anywhere banking) at any time. Internet Banking and various other banking services are the part of day to day life. The quality of life is affected by the banking services provided by the banks.
Bank of India and State Bank of India are two leading bank in public sector. The bank sare having large pool of customer database. However, the business success of the banks depend upon the customer satisfaction through appropriate banking services. This research is aiming towards identifying the satisfaction level of customers towards banking services of both the banks. This will be beneficial for banks as well as customers. If banks find the reason for customer dissatisfaction they will definitely try to improve their services which will be beneficial for customers.