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Abstract

The author had tried to explore the “SERVQUAL” for examining the quality of banking services and had helped to create efficiency of utilizing such a method to assess the service quality of banks in Cuddalore district. The sample population of the study consisted of all those who had perceived the services of a government banks in Cuddalore district.  The sample population of the study was selected through the method of convenient sampling. For the study purpose, questionnaires were collected. In this study perception go above expectation (positive gap), the client is satisfied and there is a problem in the banking service delivered. In this research overall perception exceeds overall expectation, and this shows that the client is satisfied.

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