Main Article Content
Abstract
The Banking industry has been the mainstay of financial inter mediation of our country. During the 90s, the Indian Banking sector witnessed several changes in the nature of banking activity, regulation and use of technology. A response to these changes, the Indian banking sector responded to the emerging challenges of increased compression and uncertainties. So the bank should quintessence the service quality connects to customers’ welfare. The overall responses about all the above simple percentage analysis relating to the service quality of the banking activities of the Commercial banks is summarized as per the following table values are the averages of the variables consisted on the factor. Savings bank account, current account and credit card holders are responded high in excellent, loan account and fixed deposit and recurring deposit holders are responded highly on very good. But overall averages are highly represented as excellent. The result is, there is a difference between the customers opinion on the banking activities. Hence, the savings bank account holders are highly responded as in excellent than other type of account holders. The Commercial banks should also concentrate other type of account holders. The researcher found that the deposits from the customer is very essential than the other loan and credits services.