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Internet technology has brought about a paradigm shift in banking operations to the extent
that banks embrace internet technology to enhance effective and extensive delivery of wide
range of value added products and services. Electronic banking is the use of electronic and
telecommunication networks to deliver a wide range of value added products and services to
bank customers. E- Banking is a service of electronic banking (E-Banking). It enables bank
customers to access accounts and general information on bank products and services through
the Internet. Besides existing channels such as ATM, PC banking, Home banking, the
adoption of Internet banking adds another delivery channel and forms the multichannel
model seen widely in banking industry nowadays.This paper makes an attempt to analyse the
contribution of e-banking to customers’ satisfaction of nationalised banks in Koppal and
Bellary district.

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