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A considerable stakeholder for a company is Customer. All small- and large-scale company should satisfy the customer's satisfaction, which additionally defines the market share, customer loyalty, customer repurchase, income generation, productivity, and also perform a significant role in sustainable development.The company'sattempts are now focused on their own ascustomer-orientedand are consequently, assessing the levels of client fulfillmentand attempting to detect the fields for the improvement. Initially, the research is concentrated to recognize the level of satisfaction of passengerstowards the KochiMetro Railway System, utilizingthe questionnaire technique.Then, to recognize the several factors affecting passengerfulfillment towards Kochi Metro Rail Limited. The specimenincludes 50 respondents who have been utilizing the services of Kochi Metro Trains.

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