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Abstract
The aim of the research paper is to explore the gap between perception and expectation of service quality in education for public polytechnic institutes. This study is steered with the help of primary data. Questionnaire is framed for collecting the necessary information. Likert’s 7 point scale has been adopted to quote the responses of the students. In order to study the study the gap analysis, means of perceptions and expectations is calculated. Paired sampled t test has been conducted to find the significant differences of various dimensions of service quality. Results of Paired samples t –test shows that in public polytechnic institutes, expectations and perceptions for the dimension Tangibility and Responsiveness were not equal. The study highlights that the public institutes must concentrate on the upliftment of factors tangibility and responsiveness. As in other areas the extent of public sector is contracting, thus it becomes quite clear that government should maintain standards of education if they are to compete with private sector.