Main Article Content
Abstract
Technological capabilities and efficiency is regarded as one of the parameter for a nation’s development. Digitalization is the catalyst that provides greater opportunities and experiences to meet the customer’s needs more effectively. It not only leads to cost reduction but also reduced human intervention, greater transparency, increased quality of services and ultimately to increased customer satisfaction. Presently, the system of electronic insurance(e insurance) has been introduced by IRDAI with the object to provide safe, transparent, successful insurance industry. It is all set to revolutionalize the traditional system of selling and servicing of insurance products/policies.