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Abstract

Healthcare is one of India’s largest sectors in terms of employment and revenue. It
is a rapid growing industry which not only comprises of medical treatments but also
professional care and quality services to patients. Private healthcare sector consists of fifty
eight per cent of hospitals in the country with about eighty one per cent doctors associated
with them. A hospital is a healthcare institution providing treatment with specialised
medical professionals, nursing staff and medical equipments. A patient is none other than
the recipient of healthcare services. Keeping patients in focus; Service Quality comes into
light, which can be defined as providing better services than the client expects.

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