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Abstract
Cases of consumer exploitation have become more common at present. Consumers are cheated everywhere in the name of services and goods. The only remedy available is, filing complaint in consumer forums for compensation. But at present it has been found that service or goods providers do not bother about compensation as it is not a white elephant for them. Due to this approach we find that the cases of exploitation are increasing day by day. Every day in the news papers there are reports like; so many people fell ill after eating food in a function or in a hotel or a person died after careless operation by a doctor. Are these acts not like a crime done by the service or goods providers? Are deaths of 55 children due to negligent treatment of doctors in B C Roy Children’s Hospital of Kolkata, West Bengal and deaths of children in Bihar due to eating poisonous food served to them under midday meal scheme not the homicide amounting murder? Should only compensation to the victims be sufficient or the guilty must be punished under criminal law? These are some questions to be discussed. It is already clear that in all above mentioned cases the deceased or victims were also consumers of services, therefore, the next question arises that how Consumer Protection Act will protect them